The steps we’re taking to address COVID-19
Right now, the health, safety and wellbeing of our customers, community and staff members is our utmost priority. We’re continuing to monitor the situation closely and take enhanced, proactive steps to ensure we are doing everything we can to keep people safe.
We’re so proud and humbled to do our part in the fight against COVID-19 by retooling our atelier to manufacture and distribute reusable protective masks. These masks will be made from our deadstock fabric. We will be giving these out free of charge with online orders and donating 20% of the proceeds we make from our masks to giving.sg to help those most in need.
We want to answer your questions about the steps VESPERTINE is taking during these uncertain times. Please refer to the FAQs below. If your question remains unanswered, please do not hesitate to get in touch with our Customer Care team by emailing email@example.com.
We would like to thank you, our VESPERTINE friends and family, for your ongoing support and wish you well during these unprecedented times.
Is vespertine.com.sg still operating?
Our website is open and continues to operate as usual with a dispatch time of around 3-5 business days and free local shipping (email us for international shipping). We’re doing our best to continue our promise to deliver exceptional customer service during these unprecedented times. We will also continue to connect with our customers and share some positivity through our social channels.
How will delivery times be affected?
Depending on where you live, you may experience a slight delay in us delivering your order to you. You can track your order using the link provided within your dispatch confirmation email.
We ship orders via Q-Express locally and registered postal mail with tracking for international shipping
How are you ensuring the safety of your staff members working in the atelier and stock house ?
The safety and wellbeing of our staff members is our top priority. We have stepped up measures to prevent the spread of COVID-19 and are meticulously following the guidance issued by WHO and local authorities. Staff members are expected to follow social distancing guidance, with signage put in place and work stations moved to accommodate the two-meter rule.
Is it safe to receive parcels?
Following guidance from WHO, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled and exposed to different conditions and temperature is also low.
Can I change my shipping details?
In case you need to amend the delivery details of your order, please contact our Customer Care team by emailing firstname.lastname@example.org.
How can I return an item and are you extending your returns policy?
Online returns are operating as normal, with an extended returns period of 30 days. To process your return, please email us at email@example.com.